Business Process Outsourcing

Pillsbury Global Sourcing's experience advising our clients on every size and shape of BPO domain transaction allows us to deliver effective solutions faster and more efficiently than other advisors. We understand the various complexities, risks and nuances inherent in BPO pricing and risk allocations, and how they differ across BPO disciplines.

Our work across all major BPO domains includes:

Finance & Accounting Outsourcing (FAO). Pillsbury evaluates service delivery models that streamline all F&A activities: general accounting, accounts payable, cash management, order to cash, budgeting and forecasting, cost accounting, and SEC reporting. We focus on helping clients achieve more than a "one time" labor savings by finding the right suppliers and structuring agreements that commit the supplier to continuous improvement of operational and financial performance.

Human Resources Outsourcing (HRO). We have designed various forms of HROs, from full scope to point solutions such as Recruitment Process Outsourcings. Our HRO experience dates back to when we were the advisor on the first major HRO transaction, Exult-BP, and we were recently selected to design and manage a global pharmaceutical company's entire worldwide HR support across five global service centers and in eight languages.

Procurement Outsourcing. Pillsbury has experience in end-to-end Procurement Outsourcing (Source-to-Pay) as well as the outsourcing of the major sub-components. We have facilitated the outsourcing of strategic sourcing, category management, procurement operations (transaction processing), accounts payable, travel and expense management, and other aspects of procurement.

Facilities Management / Real Estate Services Outsourcing. Our experience spans multi-country transaction, lease administration, facilities management and project management transactions for global companies covering tens of millions of square feet of office, warehouse and manufacturing facilities and unique operations and maintenance agreements for governments and utilities. Learn more about our Facilities Management-specific experience.

Industry-Specific BPO. The extent of our work across numerous industries means that we show up on day one with the experience that facilitates better, faster transactions. From credit card processing to insurance claims management, we deploy advisory teams ready to identify and address the legal and operational aspects unique to a given industry.