Awards & Rankings 02.20.17
Service
Pillsbury’s renowned Global Sourcing & Technology Transactions team helps organizations utilize BPO solutions to access world-class technology and process capabilities, enabling them to focus internal resources on core operations.
Our Global Sourcing lawyers are innovators in creating, negotiating and implementing complex global BPO solutions for outsourcing customers with many of the world’s leading service providers. We evaluate and structure transactions based on our clients’ specific enterprise and business objectives, devising a strategy that optimizes their operating and service delivery models and helps them accomplish their goals.
Our team employs an integrated consulting and legal service model. Our unique skill set differentiates us as the only professional services firm able to guide clients through the entire outsourcing continuum — from formulation and supplier analysis through contracting and execution — with the depth of experience to effectively deliver BPO solutions faster and more efficiently than other advisory firms. Our integrated advisory model includes respected Finance & Accounting, Facilities Management, Procurement and Supply Chain Outsourcing consultants, and top-ranked outsourcing lawyers. We have helped clients design landmark arrangements, including the first large-scale supply chain BPO and the first global Human Resources BPO. Our advisers have built BPO service businesses, re-engineered global operations, reduced costs, managed complex system implementation, architected supplier solutions, and negotiated some of the most complex and customized outsourcing relationships worldwide.
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Our integrated team blends analytical contracting and negotiations skills to assist clients in developing agreements that go beyond the status quo. Our work across all major BPO domains includes:
Finance & Accounting Outsourcing (FAO)
Pillsbury has extensive experience in evaluating and designing optimal service delivery models that integrate and streamline F&A resources and activities, including general accounting, accounts payable, cash management, order to cash, budgeting and forecasting, cost accounting and SEC reporting. We focus on helping clients achieve more than a “one time” labor savings by finding the right suppliers and structuring agreements that commit the supplier to continuous operational and financial performance improvements.
Human Resources Outsourcing (HRO)
Pillsbury has participated in every step of the global HRO industry development, from the industry’s early days and our groundbreaking Exult-BP transaction. Along with the industry’s longest track record, we bring true innovation to our clients. Our lawyers have designed various forms of HROs, from full scope to point solutions and have facilitated outsourcing of payroll, recruitment services, learning services, benefits administration and other aspects of HR.
Procurement Outsourcing
Pillsbury has experience in end-to-end procurement outsourcing (Source-to-Pay) as well as the outsourcing of the major sub-components. We have facilitated the outsourcing of strategic sourcing, category management, procurement operations (transaction processing), accounts payable, travel and expense management, and other aspects of procurement. Our highly seasoned team includes a former solution executive and solution architect from a world-leading business transformation outsourcing service provider with a focus in procurement-to-payables.
Facilities Management/Real Estate Services Outsourcing
Our experience spans multi-country transactions, lease administration, facilities management and project management transactions for global companies covering tens of millions of square feet of office space, warehouse space and manufacturing facilities, and one-of-a-kind operations and maintenance agreements for governments and utilities.
Industry-Specific BPO
Drawing on our experience across numerous industries, our advisory teams are ready and able to identify and address the legal and operational aspects unique to a given industry and facilitate better, faster transactions. From credit card, check, item and claims processing to brokerage systems, airline reservations and insurance claims management, we have significant experience in structuring and negotiating outsourcing arrangements focused on industry-specific and specialized business processes. We are also very familiar with the various specialty vendors in this market space and offer an in-depth and broad range of experience in these areas.
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