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Facilities ManagementPillsbury's Global Sourcing team has designed and negotiated dozens of Facilities Management transactions for clients like GlaxoSmithKline, Honeywell, Royal Bank of Canada and United Health Group. Many of these transactions have covered portfolios with 10 to 20 million square feet and a wide range of requirements across manufacturing, office, clinical and mission-critical data centers as well as corporate headquarters and thousands of retail locations.
- Selecting the right supplier. We have worked extensively with all of the leading Facilities Management suppliers, allowing us to match our client's specific requirements to the supplier that can best provide those services.
- Managing risk. We negotiate deals that shift the risks of operational delivery and cost management to the supplier and align incentives with client objectives.
- Planning for changes to end-user requirements. We structure Facilities Management deals that allow for the evolution of client requirements in parallel with evolving best practices.
- Securing access to the right technology. We focus on suppliers' technology solutions to ensure our clients receive useful, real-time data that contributes to decision making rather than merely tracking what has been done.
Our process is supported by proprietary tools and templates covering all phases of the sourcing lifecycle: from initial data collection to draft contracts to management of the relationship. These tools allow us to focus the client and supplier on what is most important to the client and substantially reduce the design and contracting cost/timeline.
The effectiveness of Pillsbury's approach is evident in how often our clients ask us to lead not only new outsourcings, but second- and third-generation renewals or re-competitions.