PILLSBURY NAMED TO BTI CLIENT SERVICE TOP 30 LIST Firm ranked "Best of the Best" for anticipating clients' needs

November 16, 2009
New York — Pillsbury has been named to the 2010 BTI Client Service 30, an annual survey which honors the best law firms in providing client service to the Fortune 1000. Of the 505 core firms advising Fortune 1000 clients, just six percent qualify for the Top 30 list. Pillsbury ranked 17 and was named "Best of the Best" for Anticipating Client's Needs, as well as a leader in Dealing with Unexpected Changes, Advising on Business Issues, producing Quality Legal Products and for Unprompted Communication to clients. The Firm was also recognized in 10 other areas of service, including Client Focus, Understanding the Client's Business, Commitment to Help, and Meeting the Scope and Budget for assignments.

"We greatly appreciate the high level of trust and respect our clients grant Pillsbury attorneys each day to help them reach their objectives. Now more than ever, clients have to make difficult choices when it comes to managing their businesses and we must evolve with our clients to help them be successful in this most difficult economy," said Jim Rishwain, Firm Chair of Pillsbury. "To us, understanding a client's business and working collaboratively with them to anticipate their needs and advise them on emerging issues in a rapidly evolving political and economic climate is central to who Pillsbury is and what we stand for. To also be recognized as leader in client service by Fortune 1000 attorneys who take time out of their busy schedules to participate in BTI's annual survey is both gratifying and invigorating, hopefully spurring us to take client service even further. In fact, we have recently launched a Superior Client Service Plan to help us advance our commitment to exceptional client service."

According to BTI Consulting, which conducts the survey, law firms that rank in the Client Service 30 perform 4 to 15 times better based on 17 client service deliverables, and generally enjoy a 35% higher client retention rate. Perhaps that helps explain why 21 of the law firms ranked on the Client Service Top 30 list also happen to rank in the AmLaw Top 50, including Pillsbury. In June 2009, Pillsbury also ranked in the Top 20 among 411 law firms in forging strong relationships with clients, according to a separate BTI survey.

About Pillsbury
Pillsbury Winthrop Shaw Pittman LLP is a full-service law firm with market-leading strengths in the energy, financial services, real estate and technology sectors. Based in the world's major financial and technology centers, Pillsbury counsels clients on global corporate, regulatory and litigation matters. We work in multidisciplinary teams that allow us to anticipate trends and bring a 360-degree perspective to complex business and legal issues—helping clients to take greater advantage of new opportunities and better mitigate risk. This collaborative work style helps produce the results our clients seek.