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In the News

Tim Wright Discusses the Resurgence of Business Process Outsourcing in the Insurance Industry

As mentioned in: Post Online (UK)
July 18, 2012

Business Process Outsourcing or BPO is undergoing dramatic changes in the insurance industry. Insurers are looking to expand how they use BPO services and upping the sophistication of their approach, but how do they compare with their financial service rivals when it comes to the uptake of BPO?

“The anecdotal evidence suggests that insurers are likely on a par with big banks and that their take-up is ahead of other part of the sector such as hedge funds and asset managers,” said London-based Pillsbury global sourcing partner Tim Wright. “The UK insurance sector was an early adopter of BPO, with life and pensions providers in particular leading the charge in the third-party administration space.”

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