Consultancy and legal research firm BTI has released its 17th-annual BTI Client Service A-Team report for 2018 and named Pillsbury to its A-Team for the 14th consecutive year. This year, Pillsbury ranked No. 20 among the 319 law firms recognized. The report notes that Pillsbury has worked hard to keep clients happy, exceed expectations, build relationships and differentiate the firm through innovation and flexible and creative pricing arrangements.

“We are honored by the direct client feedback leading to our Elite 30 ranking, as that attests to Pillsbury’s dedicated investment in customer experience,” said Pillsbury Firm Chair David Dekker. “Moving forward, we will continue our steady focus on providing value as it is defined by our clients.”

The rankings in the BTI Client Service A-Team 2018 are the result of 350 in-depth interviews with legal decision makers at the world’s leading organizations between February and October 2017. The analysis is based on 17 objective ranking factors, determined by corporate counsel to be the biggest drivers of strong relationships with their law firms. The Client Service Elite 30 are identified by corporate counsel as outperforming all other firms in client service delivery. Those 30 firms win recognition in each of the 17 objective ranking factors.

“They impress clients with their savvy, outpace all other firms in service and reap real financial benefits from their efforts,” according to the BTI report. “Simply put, the law firms in the BTI Client Service 30 are the best.”

About Pillsbury

Pillsbury Winthrop Shaw Pittman LLP is an international law firm with offices around the world, and a particular focus on the technology, energy & natural resources, financial services, real estate & construction, and travel & hospitality sectors. Recognized by legal research firm BTI as one of the top 20 firms for client service, Pillsbury and its lawyers are highly regarded for their forward-thinking approach, their enthusiasm for collaborating across disciplines and their unsurpassed commercial awareness. For more information, visit