Representative Experience

  • Assisted Xerox in negotiating a seven-to-10-year-term involving 10 BPO service towers in ~30 countries with HCL.
  • Represented large insurance company in connection with a business process outsourcing to Cognizant that covered finance and accounting, call center and procurement services.
  • Negotiated 10-year, £100 million human resources BPO transaction for a global pharmaceutical company with a leading service provider, enabling our client’s future expansion both in terms of function and geography.

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  • Tax Outsourcing
    • Represented global financial institution in two tax outsourcing arrangements with expected savings of nearly $200 million.
  • Human Resources Outsourcing (HRO)
    • Represented health care technology company in a broad-based HRO, including payroll, benefits administration, recruiting and implementation of Workday.
    • Represented one of the world’s largest enterprise software companies, with 15,000 employees across 30 countries, in a five-year, $60 million global HR and recruiting services outsourcing deal.
    • Selected to design and manage a global pharmaceutical company’s entire worldwide HR support across five global service centers and in eight languages.
  • Finance & Accounting Outsourcing (FAO)
    • Represented global financial institution in a five-year FAO transaction that included invoice and expense management.
    • Negotiated global financial services corporation’s seven-year BPO deal worth approximately $180 million with a global FAO service provider that included services in the U.S., Canada, the UK, Italy, the Netherlands and Belgium.
    • Represented global electronics manufacturer in a five-year, $80 million deal to outsource global services including accounts payable and call center operations for over $1 billion of spend across 17 countries.
  • Procurement Outsourcing
    • Advised high-technology engineering and design company in a five-year global procurement outsourcing transaction that involved sourcing and category management for over $300 million of annual spend.
  • Real Estate Services Outsourcing
    • Negotiated five-year facilities management and project management agreement involving approximately 20 million square feet for a manufacturing company, reducing operating costs by nearly 20% while maintaining or improving service levels.
    • Negotiated facilities management outsourcing agreement, enabling the manufacturing company to reduce annual operating costs by $5 million on 6.3 million square feet of manufacturing, office and warehousing space.

Practice Area Highlights

  • Chambers UK and Chambers USA repeatedly recognizes Pillsbury’s Outsourcing, Information Technology as among the best globally, and The Legal 500 U.S. named Pillsbury as a leader in sourcing.
  • International Association of Outsourcing Professionals has selected Pillsbury as among the “World’s Best Outsourcing Advisors”
  • Recipient of the European Outsourcing Association’s award for the Best MultiSourcing Project of the Year for a project that streamlined a client’s global supplier base from 300 to three.

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  • Touted for having “strategy and structure that really facilitates transactions in this space . . . and the capacity and resources to deliver on complex transactions” in Chambers USA client quote.