Representative Experience

  • Assisted Xerox in negotiating a seven- to 10-year Term involving 10 BPO service towers in ~30 countries with HCL.
  • Represented a large insurance company in connection with a business process outsourcing to Cognizant that covered finance and accounting, call center and procurement services.
  • Negotiated a 10-year, £100 million human resources BPO transaction for a global pharmaceutical company with a leading service provider, enabling our client’s future expansion both in terms of function and geography.

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  • Tax Outsourcing
    • Represented a global financial institution in two tax outsourcing arrangements with expected savings of nearly $200 million.
  • Human Resources Outsourcing (HRO)
    • Represented health care technology company in a broad-based HRO, including payroll, benefits administration, recruiting and implementation of Workday.
    • Represented one of the world’s largest enterprise software companies, with 15,000 employees across 30 countries, in a five-year, $60 million global HR and recruiting services outsourcing deal.
    • Selected to design and manage a global pharmaceutical company’s entire worldwide HR support across five global service centers and in eight languages.
  • Finance & Accounting Outsourcing (FAO)
    • Represented a global financial institution in a five-year FAO transaction that included invoice and expense management.
    • Negotiated a global financial services corporation’s seven-year BPO deal worth approximately $180 million with a global FAO service provider that included services in the U.S., Canada, the UK, Italy, the Netherlands and Belgium.
    • Represented a global electronics manufacturer in a five-year, $80 million deal to outsource global services including accounts payable and call center operations for over $1 billion of spend across 17 countries.
  • Procurement Outsourcing
    • Advised a high-technology engineering and design company in a five-year global procurement outsourcing transaction that involved sourcing and category management for over $300 million of annual spend.
  • Real Estate Services Outsourcing
    • Negotiated a five-year facilities management and project management agreement involving approximately 20 million square feet for a manufacturing company, reducing operating costs by nearly 20 percent while maintaining or improving service levels.
    • Negotiated facilities management outsourcing agreement, enabling the manufacturing company to reduce annual operating costs by $5 million on 6.3 million square feet of manufacturing, office and warehousing space.

Practice Area Highlights

  • Chambers UK and Chambers USA repeatedly recognizes Pillsbury’s Outsourcing, Information Technology as among the best globally, and The Legal 500 U.S. named Pillsbury as a leader in sourcing.
  • International Association of Outsourcing Professionals selected Pillsbury as among the “World’s Best Outsourcing Advisors,” and in 2019 the firm was selected to its “Best of the World’s Best Outsourcing Advisors” list.
  • Pillsbury partners made BTI’s 2016 Client Service All-Star List for Global Sourcing.

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  • Recipient of the European Outsourcing Association’s award for the Best MultiSourcing Project of the Year for a project that streamlined a client’s global supplier base from 300 to three.
  • Touted for having “strategy and structure that really facilitates transactions in this space . . . and the capacity and resources to deliver on complex transactions” in Chambers USA client quote.