Representative Experience

  • Represented a leading health insurance company in connection with a critical business process outsourcing transaction involving claims; data, provider and infrastructure operations; payment integrity; contact center; Medicare; and pharmacy services.
  • Advised the City of Minneapolis regarding large-scale potential outsourcing of all major infrastructure and application support functions, developed delivery and sourcing strategies, and handled RFP preparation and competitive procurement down-selection process.
  • Advised a connectivity solutions company on global outsourcing transactions for infrastructure, network, service desk, applications and security, including strategy, suppliers, organizational change management and service integration.

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  • Represented a major financial institution in negotiating and structuring the terms of a strategic deal to move to cloud-based support for several key infrastructure support areas.
  • Advised Noble Agri on data privacy/security and negotiating hosting and infrastructure outsourcing transaction for IT support in Barcelona, new enterprise software agreement with EKA Software and renegotiating several telecom agreements.
  • Assisted food and beverage distribution sector client in renegotiating its primary strategic IT infrastructure relationship to streamline its delivery model and reduce operating costs.
  • Advised a multinational corporate client on the restructuring of its 17-year-old enterprise IT infrastructure outsourcing services agreement and restructured its license for the software used by the divested businesses.

Practice Area Highlights

  • Chambers UK and Chambers USA repeatedly recognize Pillsbury’s Outsourcing, Information Technology as among the best globally, and The Legal 500 U.S. named Pillsbury as a leader in sourcing.
  • International Association of Outsourcing Professionals selected Pillsbury as among the “World’s Best Outsourcing Advisors,” and in 2019 the firm was selected to its “Best of the World’s Best Outsourcing Advisors” list.
  • Pillsbury partners made BTI’s 2016 Client Service All-Star List for Global Sourcing.

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  • Touted for having “strategy and structure that really facilitates transactions in this space ... and the capacity and resources to deliver on complex transactions” in Chambers USA client quote.